Frequently Asked Questions
1) Where are you located?

1) Where are you located?

Southwest Franklin, North Carolina area, about 2 miles from K-Mart plaza. Please click on “Directions” or at the top of the any page for precise directions and a map.



2) Why are you working from home?

2) Why are you working from home?

First, why not. Everybody wants to work from home. But more importantly, it holds down my overhead cost that otherwise would be passed on to you, the consumer.



3) What are your hours?

3) What are your hours?

Monday thru Friday 10AM – 6PM
Saturday and Sunday - Closed.

I can be available for 'pick-up / drop-off' after the posted hours until sunset.

You must make prior arraingements for closed hours pick-up.
No exceptions!



4) What if I can’t make it during working hours?

4) What if I can’t make it during working hours?

Understanding that you must actually work during my open hours, I can be available for afterhours drop off or pick up only. Never before 10AM and up to sunset, both summer & winter Monday thru Friday only. Weekend hours are set in stone.



5) Do you do warranty work on power tools?

5) Do you do warranty work on power tools?

Sorry, not at this time. Warranty work needs to be done through an authorized service center. You can pack it up, ship it off or travel approximately 40+ miles to the closest center. Or allow me to repair it at my very reasonable cost.



6) What does it cost to repair my tool?

6) What does it cost to repair my tool?

That is impossible to say, but my labor cost is set at $25 for most hand and shop tools plus actual parts cost + 10%. [i.e.: replace a hand drill bushing set – assume $10 parts cost + 10% + $25 labor = $36.00].

Gas powered, pneumatic, large shop tools, generators and air compressors are on a case by case basis.



7) Is there a deposit to drop off a tool?

7) Is there a deposit to drop off a tool?

Yes, I require a $20 non-refundable deposit for each tool dropped off to cover my labor to assess the problem. The deposit will be applied to the final repair cost. (See #9 below).



8) Why are you so cheap?

8) Why are you so cheap?

See #2 above, no real overhead. Plus, most working class people will not have a tool repaired if it cost over half the retail price of the tool. Plus, if you have a good general idea of the cost before dropping off your tool(s) you are more likely to use me as your repairman.



9) Will you charge as much as a new tool cost just to repair?

9) Will you charge as much as a new tool cost just to repair?

No! If after inspection, it is determined that the repair cost would be 50% or more the retail cost of a new tool, I will not repair it without prior approval. In the event of a “no repair” I will refund $10 of your deposit if the tool is left for my used parts bin.



10) Do you use used parts in repairing my tool?

10) Do you use used parts in repairing my tool?

No! I only use new parts from reputable parts dealers. But, at your request, if I have the proper used part, you can save a few dollars by going used.



11) Why shouldn’t I just repair my own tools?

11) Why shouldn’t I just repair my own tools?

Very good question, The most direct answer is;
1) I fix tools all the time and have more experience.
2) I order more than one part at a time, so your parts cost will be virtually the same.
3) You work WITH the tools; why would you want to spend your free time fixing them.
4) My overall cost is right in line with what it will cost you to do the same job.

But, if you still wish to repair the tool on your own, please visit my “Resources” page. It has many schematics for most tools including the part name. But be warned, I will add $10+ to the regular bill for a failed attempt on your part.



12) How long does it take to repair my tool?

12) How long does it take to repair my tool?

Again, impossible to say. If I have the parts available in house, usually within a few days. If I need to order a new part, that depends on the shipping times. In stock parts usually about a week, older tools it could be 10 days to two weeks.



13) Do you warranty your work?

13) Do you warranty your work?

Yes, I give a 30-day warranty for the actual repair made. If it is determined, it was the shops error I will repair it at no additional cost to you. If it is determined it is not the shops fault, you will be required to pay the full labor and any new parts if necessary.



14) Do you sell parts?

14) Do you sell parts?

Not at this time, I do not have a retail license to sell parts and collect taxes. I can, however, sell some parts and accessories that are deemed necessary for a normal repair. For instance, it is determined the tool is fine but the battery is shorted, I can sell a battery with a repair.



15) Do you sell tools?

15) Do you sell tools?

I sell used and consignment tools, click either; “For Sale” and “Wanted” or see the links on the Home and Resources page.



16) What does it cost to sell a tool on consignment?

16) What does it cost to sell a tool on consignment?

20% the sale price up to $25 for most hand and small shop tools [i.e.: You sell a cordless drill for $50, I get $10. You sell a circular saw for $125, I get $25. You sell a small table saw for $200, I still only get $25.].

Larger shop tools and gas powered tools it is 20% with no cutoff. [i.e.: You sell a large welder, generator or riding mower for $500, I get 20% or $100.].



17) Do you recycle old, dead power tool batteries?

17) Do you recycle old, dead power tool batteries?

Yes. Physically unbroken, non-leaking batteries only. Just a courtesy, not for any money.



18) Is it true that you can ‘shock’ an old battery back to life?

18) Is it true that you can ‘shock’ an old battery back to life?

I have heard of it and see many You Tube videos on that subject. Some swear by it, others give a stern warning. Remember, LION batteries are very flammable and/or explosive if treated improperly.
I highly recommend against it. An exploding battery can maim you, blind you or even kill you. Is that worth the cost of a new battery? Go online, purchase a new one and recycle your old one.



19) Do you buy old broken tools?

19) Do you buy old broken tools?

Yes, depending on the condition and what is wrong with it. As per #9 above, I will refund half the deposit for a ‘no repair’ tool and most likely will not go over that amount for any other tool. Again, depending on the tool, it’s condition and a cursory inspection to determine the problem.
I will, however, accept all broken tools for recycling. Just a courtesy, not for any money.



20) How safe are my tools that I leave with you?

20) How safe are my tools that I leave with you?

Very safe. I lock up all small tools, I am here 24/7, plus feel free click on “Watchdog”, or on the right side of most pages you can find the link. Pure puppy in the daytime, pure watchdog at night.



21) Are you hiring?

21) Are you hiring?

Not at this time, but will take your name and contact information in the event I need somebody. Also, if interested, I may take your contact information for help with heavy items and/or pickup or delivery. That will be on a case by case payment plan. But well worth your time.



22) Will you accept tools from long distances/shipped?

22) Will you accept tools from long distances/shipped?

Yes. I work with UPS, FedEx and USPS often to ship and receive items. Same deposit and repair cost apply plus shipping and handling cost. In order to expedite your repair, please use PayPal for your deposit and payment. Do not mail cash and checks need to clear before work even starts. I will not ask to send CC numbers via email or per phone call, only through PayPal.

To lower your cost, pre-purchase a return shipping label and package securely because I will return it in the same box. Otherwise the actual shipping plus a $10 handling fee applies.



23) Do you work on other electrical, electronic items?

23) Do you work on other electrical, electronic items?

Yes, but to be honest, assume it is a toaster oven. My basic deposit / labor cost is more than a new one would cost. Same with many microwaves. China has infiltrated our Country with throw away items that is as easy to throw away as have them repaired. Much like a disposable lighter.
Those broken items, you eat. If you bought a real tool, electrical or electronic item I will work with you.



24) I notice you have your own website, who made it?

24) I notice you have your own website, who made it?

I made it. Although very basic, it is sweet and to the point with just the right amount of information. Even though I do have several ads’ posted, it is not overpowering and making the website hard to navigate.
I like to dabble in website building. It’s more of a hobby than a job. But am more than willing to help you build a website at a very reasonable price. Including helping you acquire your personal domain name. But remember, the .com TLD names are far and few between.

If interested, please go HERE.

 
 
Work from home shop
PayPal
I accept cash, checks and CC's.




     
	Monday    10 - 6 
	Tuesday   10 - 6 
	Wednesday 10 - 6 
	Thursday  10 - 6 
	Friday    10 - 6 
	Saturday  Closed 
	Sunday    Closed 

I can be available for 'pick-up / drop-off' after the posted hours until sunset.

You must make prior arraingements for closed hours pick-up. No exceptions!



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